"People with goals succeed because they know where they are going. It's as simple as that."
-Earl Nightengale
Would you like to be perceived as being a successful, socially skillful, charming individual with polished manners? In today's competitive global marketplace, knowing the rules of proper etiquette and social protocol is mandatory .You are the message, and as such, everything you do not only reflects upon you, but also the company you represent. You can learn how to make a positive and powerful first and lasting impression.
The impression you make influences others to want to do business with you, ask you to join their club or committee, or want to get to know you better. Success in getting, keeping and advancing in a job depends 85 percent on "people skills", or soft skills, and 15 percent on technical knowledge and skills, according to three separate research projects by Harvard University, the Carnegie Foundation, and the Stanford Research Institute.
First impressions are powerful. People form impressions of you quickly and often unconsciously. According to Patricia Napier-Fitzpatrick, the founder of THE ETIQUETTE SCHOOL OF NEW YORK, making a positive first impression requires an awareness of who we are, and what we must do to make others aware of our positive attributes. Although some people seem to "have it all" without seeming to work that hard at it, most of us require coaching. "Good manners and subtle social graces are not inborn", according to Jacqueline Whitmore, author of "Business Class". "Etiquette and manners must be practiced just as you would practice tennis, golf, painting, or playing the piano."
The following one-on-one workshops will provide you with the knowledge and skills you need to enhance your personal style, project a powerful presence and be more successful in your business and personal relationships. Each of the following adult etiquette workshops may be scheduled on a single basis, or you may choose to study the program in its entirety. Alhtough one-on-one coaching is usually scheduled on a hourly basis, if you are coming from out-of-town, we offer half-day and full-day programs. Companies may also book our workshops according to their needs.
I. FIRST IMPRESSION SKILLS
1. Appearance and Image
2. Attitude and Body Language
3. Greetings: Introducing Yourself and Others
4. How to Remember Names
5. How to Make Eye Contact and Shake Hands
6. How Your Voice Speaks Volumes About You
7. Basic Everyday Civility
II. NETWORKING EVENTS/COCKTAIL PARTIES
1. How to Dress
2. How to Make an Entrance
3. Introductions/Handshaking
4. Food and Drink Etiquette
5. How to Mingle
6. Conversation Tips
7. Business Card Protocol
III. CONVERSATION SKILLS
1. Basic Conversation Principles
2. How to Initiate and End Conversations Gracefully
3. The Art of Small Talk
4. How to Enter Group Conversations
5. How to Improve Your Listening Skills
6. Conversation Stoppers
IV. BUSINESS MEETINGS/INTERVIEWS
1. Preparing for the Meeting
2. Greetings: Handshakes, Cheek Kisses, and Introductions
3. Global Business Card Protocol
4. Meeting Behavior Guidelines
5. Running a Meeting
6. Preparing for Meetings with International Clients
7. The Protocol for Handling Cultural Differences
8. Strategies for Getting the Job You Want
9. Recaps and Follow-ups After Meetings
V. BUSINESS LUNCHES
1. Dining Skills
2. Avoid the Most Common Dining Mistakes
3. The Silent Service Code
4. Ordering, Paying and Tipping
5. Timing the Business Discussion
6. The Follow-Up Call and/or Thank-You Note
VI DINING TUTORIAL
1. Dining Etiquette
2. Proper Place Settings
3. American and Continental Styles of Dining
4. Dining Do's and Don'ts
5. How to Eat Various Types of Foods
6. Wine Etiquette
7. Host and Guest Duties
8. Toasting Etiquette
9. After-Dinner Coffee and Tea Etiquette
10. Protocol for Ordering, Seating, Paying and Tipping
VII. TECHNO-ETIQUETTE/WRITTEN COMMUNICATIONS
1. Telephone Etiquette
2. E-mail Dos and Don'ts
3. Speakerphone Protocol
4. Voice Mail Tips
5. Cell Phone and BlackBerry Use
6. Thank-You Notes and Letters
VIII. PERSONAL AND INTERPERSONAL SKILLS
1. How to Make Yourself Likeable
2. Charm-The Ultimate Social Skill
3. How to Build Rapport for Successful Relationships
4. Defining Your Goals for Success
5. The Power of Self-Talk
6. Self-Confidence Building Tips
For more details, or to schedule an appointment, please contact us.
